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Acceptable Use Policy

Last updated: 2026-11-09

This Acceptable Use Policy (“AUP”) is part of your agreement with o2co. It exists to keep the Service usable for everyone and to keep us in good standing with the upstream providers our pool depends on. Violations can lead to immediate suspension or termination without refund.

Prohibited activity

You may not use the Service to:

  • Send spam, bulk unsolicited messaging, or operate mailing infrastructure that generates abuse complaints.
  • Conduct attacks of any kind — DDoS, port scanning of networks you don't own, brute-forcing credentials, or exploiting vulnerabilities.
  • Distribute malware, run command-and-control infrastructure, or facilitate phishing and fraud.
  • Access, distribute, or store child sexual abuse material (CSAM). We report CSAM to the relevant authorities without exception.
  • Infringe intellectual property rights at scale, or circumvent technical protection measures in violation of law.
  • Violate the terms of service of destination sites in a way that generates abuse reports to our upstream providers (for example, aggressive scraping that trips anti-bot systems and gets our egress ranges blocked).
  • Resell or sub-license the Service without a written reseller agreement.
  • Do anything illegal under the laws that apply to you or to the jurisdictions your traffic touches.

Fair use

Plans are sized for normal commercial use. Sustained patterns that degrade the pool for other customers — for example, saturating a single egress point or generating disproportionate abuse reports — may be rate-limited or moved to a dedicated arrangement.

Enforcement

When an upstream provider reports abuse tied to your account, we investigate using connection metadata (see the Privacy Policy for what we log). Depending on severity we may warn you, suspend the account pending explanation, or terminate it. Repeated or egregious violations are grounds for immediate termination without refund.

Reporting abuse

If you believe an account is violating this policy, email [email protected] with the relevant details — or, if you are a customer, open a ticket in the portal. Every way to reach us is on our contact page.