o2coEdge Proxy
Chrome extensionSign inGet 1 GB free
Use casesE-commerce pricingSERP & rank trackingAd verificationAI training dataTravel & faresBrand monitoringSiteHow it worksPricingLearnAboutContactChrome extensionSign inGet 1 GB free

Refund & Cancellation Policy

Last updated: 2026-09-27

This policy explains how renewals, cancellations and refunds work for o2co, and how the service is delivered. This policy forms part of our Terms of Service.

What you pay for

o2co is an online proxy service — one endpoint that speaks HTTP or SOCKS5 — billed by the data you transfer. You can pay for it in three ways:

  • Monthly plans: a fixed monthly price with an amount of traffic included in each month.
  • Pay as you go and data packs: traffic bought per GB and added to your data balance.
  • Account credit: a US-dollar balance you top up and spend on plans, data packs and per-GB traffic.

All prices are in US dollars (USD) and are shown on our pricing page and in your dashboard before you pay. Card payments are charged in USD; USDT payments are credited at their US-dollar value.

Renewals

  • A monthly plan runs in monthly periods. The first period starts on the day the plan is activated, and each new period starts on the same day of the following month — not on the first of the calendar month.
  • Recurring card subscriptions renew automatically every month and the plan price is charged to the card on file until you cancel. Your next renewal date is shown on the billing page of your dashboard.
  • Paid by crypto, PayPal (including cards processed through PayPal), or account balance, a plan is bought for a fixed number of months and does not renew automatically. We email you before it ends; to keep it, buy it again from your dashboard.
  • If a renewal payment fails, we email you and the payment is retried; your plan keeps working in the meantime. If the payment still can't be collected, the subscription ends and access stops.
  • We may change prices with advance notice. A price change never affects a period you have already paid for.

Cancellation

  • You can cancel a card subscription at any time in your dashboard, under Plan & billing → Manage subscription.
  • Canceling stops the next renewal: nothing more is charged, and your plan keeps working until the end of the period you have already paid for. Canceling does not refund the current period.
  • You can also move a card subscription to a different plan in Manage subscription. The change takes effect immediately, and the price difference for the rest of the current period is prorated.
  • A plan paid from your balance needs no cancellation: it simply ends at the end of its term.
  • Your data balance and credit stay on your account after a plan ends or is canceled.
  • To close your account altogether, open a ticket from your dashboard or email [email protected].

Unused traffic

  • The traffic included in a monthly plan is for that month only. Traffic you don't use expires at the end of the period and does not roll over.
  • Your data balance (pay-as-you-go traffic and data packs) never expires, and neither does your account credit.
  • Once a plan's monthly traffic is used up, your data balance is used next, then your credit at the plan's overage rate.

Refunds

o2co is a digital service that is provisioned as soon as your payment is confirmed. Payments are therefore non-refundable once the service has been provisioned — that is, once a plan has been activated, or traffic or credit has been added to your account — except in these cases:

  • Service we failed to deliver. If we could not provide the service you paid for — for example, your account or plan could not be activated — we refund the amount for the service not delivered.
  • Duplicate or incorrect charges. If you were charged twice for the same purchase, or charged more than the price shown when you paid, we refund the duplicate or excess amount.
  • Where the law requires it. Nothing in this policy limits any right to a refund you have under the law that applies to you.

We do not refund:

  • traffic left unused at the end of a plan period;
  • the remainder of a period after you cancel;
  • unused data balance or credit when you stop using the service;
  • crypto sent in the wrong token or on the wrong network — we try to recover such transfers, but recovery is not guaranteed;
  • payments on an account suspended or closed for breaching our Terms of Service or Acceptable Use Policy.

How to request a refund

Email [email protected] within 30 days of the charge, from the email address on your account, with:

  • the invoice or receipt number (card payments) or the transaction hash (USDT payments);
  • the amount and date of the charge;
  • the reason for your request.

We reply by email with the outcome.

How refunds are paid

Refunds go back to the payment method you used:

  • Card: refunded to the same card, in US dollars. Card refunds usually appear on your statement within 5–10 business days, depending on your bank. If your card is in another currency, your bank's exchange rate on the day of the refund applies.
  • USDT: refunded in USDT, one USDT per US dollar refunded, to a wallet address you give us on the network you paid with.
  • Any other method: refunded to the account the payment came from.

If you prefer, we can add the amount to your account credit instead.

Disputes

If something looks wrong with a charge, please contact us at [email protected] before opening a dispute or chargeback with your bank. Most billing problems are resolved faster directly with us.

Delivery

o2co is delivered online; there is nothing to ship.

  • When: a purchase is applied automatically as soon as its payment is confirmed — usually within seconds for a card payment, and within a few minutes for USDT, once the transfer has the required network confirmations.
  • Where: your plan, data balance and credit show in your dashboard straight away. When your account goes live, your proxy username and connection details are shown in the dashboard and emailed to you; you set your proxy password in the dashboard.
  • Records: every payment is listed in the billing history in your dashboard; card payments also come with an invoice and an emailed receipt.
  • New accounts go live once the email address is confirmed; some sign-ups are reviewed briefly first. If we cannot activate an account, we refund any payment made on it.

Contact

Billing questions and refund requests: [email protected]. Anything else: see our contact page.